At SILK, we are committed to providing you the best of the best! This commitment is not just for our products but our process as well. Your order will be processed within 3 to 5 business days. We only ship Monday through Friday, our standard shipping will take 3-5 business days to deliver on the East Coast and 5-7 days on the West Coast via FedEx unless you have a P.O Box. During major sales, our shipping time is 7 to 10 business days for delivery. We recommend making your hair appointment with these time frames in mind. Orders must be placed by 12:30 EST to ship out the same day. No shipping on weekends and Holidays.
If you received your order and want to make a change, please email us at firstname.lastname@example.org Fill out the product exchange form and return the item you wish to exchange in the same condition as you received it (in it's original packaging). When shipping back your product, please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. Please send your returns to:
SILK Beauty Bar
1500 Apalachee Parkway
Tallahassee FL, 32301
Please note we only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the hair must be in the same condition as when you received it. For more information, please email us at email@example.com